Inside Sales Representative

About Loop1

At Loop1, we help organizations turn IT complexity into clarity. We partner with clients to improve observability, strengthen IT operations, and create measurable business value through consulting, professional services, Agentic AIOps, data fusion, IT training, and the Loop1 Monitoring Maturity Model, L1M3. We work with organizations that need practical, expert guidance to reduce noise, improve visibility, and make better operational decisions.

About the Role

Loop1 is hiring an Inside Sales Representative to help grow revenue across project services, managed services, IT training, and leading IT Operations Management technology solutions. In this role, you will manage new and existing sales opportunities, build trusted client relationships, coordinate with technical and delivery teams, and help customers make confident decisions about the services and solutions that support their business goals. This is a revenue-focused role for someone who is comfortable engaging prospects and clients, maintaining accurate CRM data, qualifying opportunities, and moving deals forward with professionalism, persistence, and a consultative approach.

What You’ll Own

• Manage assigned sales pipeline activity from lead engagement through opportunity progression, proposal support, negotiation, and close.
• Respond promptly to new leads, qualify opportunities, and maintain consistent communication with prospects and existing clients.
• Maintain accurate and timely records in NetSuite CRM, including deal stage, technical requirements, timelines, contacts, procurement details, and next steps.
• Build trusted relationships with current clients and identify opportunities for renewals, upsell, and cross-sell across Loop1 services and solutions.
• Use a consultative selling approach with technical stakeholders, business leaders, and C-level contacts to understand business drivers and recommend relevant solutions.
• Partner with Technical Sales, Service Delivery, Marketing, and Sales leadership to develop account strategies, campaigns, demos, service scopes, and client engagement plans.
• Support contract negotiation, renewal management, service scheduling, and handoff activities to help ensure a smooth client experience.
• Maintain working knowledge of ITOM, observability, SolarWinds, Loop1 services, licensing considerations, competitive trends, and relevant sales certifications.

A Day in the Life

• You review new inbound leads, prioritize follow-up, and update the CRM with next actions and qualification details.
• You speak with prospects or current clients to understand technical needs, budget timing, procurement process, and business outcomes.
• You coordinate with Technical Sales to schedule demos or solution discussions that match the client’s use case.
• You partner with Service Delivery to confirm scope, scheduling, and resource considerations for project or managed service opportunities.
• You prepare account notes, proposal inputs, renewal reminders, and sales activity updates that give the team clear visibility into opportunity health.

What Success Looks Like

By day 90, success will look like:

• You understand Loop1’s sales process, services portfolio, CRM expectations, and core ITOM / observability value proposition.
• You are actively managing assigned leads and opportunities with accurate CRM data, clear next steps, and timely client follow-up.
• You have built productive working relationships with Sales, Technical Sales, Marketing, and Service Delivery partners.
• You are booking qualified meetings, supporting demo creation, advancing opportunities, and contributing to pipeline growth.
• You can clearly explain Loop1’s value to prospects and clients in a way that connects technical needs to business outcomes.

What You’ll Bring

Must-Have Requirements

• Experience in B2B software sales, consultative IT services sales, business development, or inside sales.
• Ability to engage decision-makers and technical stakeholders through phone, email, virtual meetings, and professional social platforms.
• Strong CRM discipline, including accurate pipeline management, activity tracking, opportunity documentation, and follow-through.
• Demonstrated ability to identify, qualify, develop, and advance new business opportunities.
• Strong communication, organization, and collaboration skills with the ability to work independently and as part of a team.

Nice-to-Have Experience

• Experience selling into the technology sector, IT operations, ITOM, observability, managed services, or professional services.
• Familiarity with SolarWinds, IT monitoring, AIOps, data fusion, or related enterprise IT platforms.
• Experience using NetSuite CRM or a similar CRM system.
• Experience supporting renewals, expansions, upsell, or cross-sell motions.
• Bachelor’s degree or equivalent practical experience.

Tools, Technologies, or Systems You May Use

• NetSuite CRM
• Sales engagement tools 
• Microsoft 365 / Teams / Outlook 
• LinkedIn or other professional networking platforms 
• Loop1 sales, services, and technical documentation
• SolarWinds and related ITOM / observability solution resources

How We Work

At Loop1, we value practical expertise, clear communication, and strong follow-through. We work across regions and time zones, so collaboration, ownership, and documentation matter. We also believe great work happens when people understand the “why,” not just the task. Our values guide how we work:

• We are purposeful.
• We are greater than me.
• We do the right thing.

Compensation and Benefits

This role may also be eligible for commission, bonus, or performance incentives, depending on final role design, location, and approved compensation plan.Loop1 offers a total rewards package that may include, depending on location:

• Competitive compensation
• Performance incentives
• Flexible or hybrid work options
• Time off
• Professional development support
• Tuition reimbursement
• Home office support
• Region-specific health, retirement, and benefit programs
• Anniversary awards

Interview Process

1. People Operations / Recruiter conversation: A conversation about your background, role alignment, compensation expectations, location, and interest in Loop1.
2. Hiring Manager interview: A deeper discussion about your sales experience, pipeline discipline, client communication, and approach to revenue generation.
3. Sales skills or scenario interview: A practical conversation or role-based scenario focused on qualification, consultative selling, CRM hygiene, and opportunity strategy.
4. Final stakeholder conversation: A discussion with additional sales, technical, or leadership stakeholders focused on collaboration, expectations, and questions.

Equal Opportunity and Accommodations

Loop1 is an equal opportunity employer. We make employment decisions based on role-related qualifications, skills, experience, and business needs. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. If you need a reasonable accommodation during the application or interview process, please let us know so we can support you appropriately.

Ready to Apply?

If this role sounds aligned with your sales experience and the kind of client-focused work you want to do, we’d like to hear from you.