Technical Writer

Overview

JOB TITLE:

Technical Writer - Multiple Levels Available

CAYUSE COMPANY:

Cayuse Civil Services, LLC

LOCATION

Austin, TX - Hybrid 

SALARY:

$80,000.00 - $120,000.00

**This position is posted for future opportunities.  Please submit your application to be considered for similar upcoming roles**

The Work 

The Technical Writer provides support to the overall mission by fusing intelligence and information to provide decision support briefing to CISA leadership. This position synthesizes critical infrastructure information daily to provide strategic-level situational awareness briefings.  

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. 

Responsibilities

Key Responsibilities   

• Compose, review, and edit technical documents, materials, and reports, including training or user manuals, how-to guides, policy and procedure documentation, and other technical documentation. 
• Research, develop, and disseminate information on techniques for organizing and presenting information for clarity and accessibility. 
• Arrange for the duplication and distribution of documents, publications, and reports. 
• Consult with staff on the development of materials by gathering accurate information and translating technical content, including descriptions of concepts, processes, and systems, into clear, user-friendly language. 
• Prepare responses to correspondence, reports, surveys, questionnaires, and other requests for information.  
• Review, analyze, and summarize documents.  
• Maintain records and files of work and revisions. 
• Ensure that documentation is compliant with relevant laws and regulations. 
• Review existing technical writing and make suggestions for improvement. 
• Other duties as assigned. 

Qualifications

Qualifications – Here’s What You Need  

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client. 

• Level 1: 1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.   

• Level 2: 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.   

• Level 3: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks; may lead and direct the work of others. A wide degree of creativity and latitude is expected. 

•  
• All Levels 

• Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; research methodology; and departmental policies, procedures, and regulations. 

• Skill in writing technical and business documents, and in the use of a computer and applicable software. 

• Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; and to communicate effectively. 

• Excellent analytical and problem-solving skills to address complex technical challenges. 

• Strong verbal and written communication skills to effectively collaborate with team members and stakeholders. 

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. 

Minimum Skills: 

• Ability to read, comprehend, and assess a vast amount of highly technical information in a time-constrained environment. 
• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, Publisher, and other general software applications. 
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.  
• Exceptional verbal and written communication skills, with the ability to develop and deliver compelling presentations.  
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.  
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.  
• Must be self-motivated and able to work well independently as well as on a multi-functional team. 

Desired Qualifications: 

• Bachelor's or master's degree with an emphasis in business administration, English, education, or related field. 
• Experience in technical writing, journalism, or communications work 
• Able to quickly learn complex software tools and accurately reflect real-world use cases in your writing. 
• Able to proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight. 
• Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback. 

 Our Commitment to you / overview of benefits  

• Medical, Dental and Vision Insurance; Wellness Program 
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) 
• Short-Term and Long-Term Disability options 
• Basic Life and AD&D Insurance (Company Provided) 
• Voluntary Life and AD&D options 
• 401(k) Retirement Savings Plan with matching after one year 
• Paid Time Off 

Working Conditions  

• Professional Hybrid office environment. 
• Ability to work on-site in Austin, TX.  
• Must be physically and mentally able to perform duties for extended periods of time. 
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.  
• Must be able to establish a productive and professional workspace. 
• Must be able to sit for long periods of time looking at a computer screen. 
• May be asked to work a flexible schedule which may include holidays. 
• May be asked to travel for business or professional development purposes. 
• May be asked to work hours outside of normal business hours. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. 

Pay Range