Onboarding Coordinator

WEST SIDE TRANSPORT, INC.

Position Summary

The Onboarding Coordinator conducts new hire orientation for professional Class A drivers in both classroom and hands-on settings, educating incoming drivers on company policies, procedures, and technologies. This position coordinates the onsite and online onboarding process across departments and supports driver retention through follow-up interviews, periodic surveys, and consistent communication with the fleet.

The ideal candidate is a confident presenter and strong communicator who advocates for both the driver and the company, works comfortably with people from a wide range of backgrounds, and thrives in a fast-paced, deadline-driven environment.

Essential Responsibilities

• Lead orientation classes for professional Class A drivers, assessing skills, imparting policy knowledge, and demonstrating the basic job functions of the professional driver.

• Present information effectively using presentation software, printed materials, and hands-on equipment.

• Coordinate and communicate with every department at West Side Transport to complete the hiring process.

• Correspond regularly with recruiting peers regarding applicant progression and the timing of onsite and online onboarding activities.

• Initiate and assign new hire onboarding tasks, including FMCSA Clearinghouse queries and consents.

• Verify that required onboarding documentation is completed accurately and on time, and coordinate with the Safety department on driver qualification requirements.

• Communicate directly with drivers during and after the hiring process, serving as an advocate for both the driver and the company.

• Conduct structured follow-up interviews, periodic surveys, and other retention activities with newly hired drivers, and report findings and trends to the Director of Recruiting.

• Escalate onboarding delays, applicant concerns, and retention risks to management promptly.

• Maintain accurate onboarding records and applicant data in company systems.

• Support compliance with DOT, FMCSA, and company policy requirements throughout the onboarding process.

• Maintain confidentiality of applicant, driver, and company information at all times.

• Perform recruiting duties and provide support to the Recruiting department as business needs require.

• Perform additional duties and special projects as assigned.

Qualifications

Required

• High school diploma or GED.

• Three or more years of experience in sales, marketing, or recruiting, and/or public speaking or teaching experience.

Preferred

• Associate or bachelor’s degree in Business, Human Resources, Communications, Education, or a related field.

• Experience in transportation, trucking, or a safety-sensitive regulated industry.

• Working knowledge of FMCSA driver qualification and Clearinghouse requirements.

Knowledge, Skills & Abilities

• Excellent public speaking and presentation skills, with the ability to hold the attention of a classroom of adult learners.

• Excellent verbal, written, and interpersonal communication skills, with the ability to work effectively with people from a wide range of backgrounds and experience levels.

• Ability to manage multiple applicants, deadlines, and onboarding tasks simultaneously.

• High attention to detail with excellent documentation and recordkeeping skills.

• Strong problem-solving skills and sound judgment in resolving onboarding issues.

• Ability to maintain confidentiality and handle sensitive applicant and employee information with professionalism.

• Proficiency with Windows, Microsoft Office 365, browser-based applications, and smartphone technology.

• Demonstrated ability to work independently while contributing effectively within a team.

• Flexibility to work early mornings, evenings, or weekends as orientation schedules require.

Physical Requirements

• Ability to stand and present in a classroom setting for extended periods.

• Ability to administer, and to demonstrate participation in, the driver agility test.

• Frequent walking throughout the terminal, yard, and training areas, including on uneven surfaces.

• Ability to work outdoors in all weather conditions during hands-on training sessions.

• Ability to lift up to 25 pounds on an occasional basis.

Disclaimer

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify or assign additional responsibilities as business needs dictate.