Patient Financial Representative

PLEASE NOTE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY FOR FURTHER CONSIDERATION OF THIS POSITION - THIS INCLUDES THE EXPERIENCE AND EDUCATION PROFILES AFTER CLICKING SUBMIT

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. 

Primary duties for this position include but are not limited to: 

• Provide financial counseling and follow-up on account balances. 
• Patient collections and setting up payment plans.
• Work with Patient Responsibility Pricer software to obtain procedure pre-payments.
• Answer patient account billing questions both by telephone and face to face.
• Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.
• Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts within acceptable aging limits.
• Maintaining a working knowledge of third-party payment procedures.
• Establishing payment plans according to Clinic Financial Policy.
• Contacting patients not meeting payment guidelines and resolving issues.
• Preparing accounts for turn over to an outside collection agency. 
• Identify drug assistance programs patients may qualify for (when applicable).
• Assisting patients as needed with completing Statement of Financial Consideration.
• Maintaining an organized documentation of the work on patient accounts. 
• Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.

Qualifications:

• Previous experience with medical insurance billing and accounts collection.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.