This dual position will support both our Welcome Center and Outpatient Therapy teams. In the role, you will greet and provide professional and courteous customer service to children, families, and visitors, and provide clerical and administrative support to the team. You will also be responsible for the organizing, cleaning and disinfecting the gyms, classrooms and other areas used for therapy sessions.

Schedule: Monday - Friday, 9:45am - 6:15pm

Benefits

Medical, dental, and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Employee Assistance Program (EAP)
403(b) retirement plan with company match
Life and disability insurance
Paid Time Off (PTO)

What You'll Do

Greet and identify needs of visitors to ChildServe. Provide a positive customer service experience when interacting with families, visitors, and staff
Complete service coordination duties such as modifying schedules of clients as needed. Identify and communicate to providers when clients have arrived for appointments
Answer multi-line telephone and route as necessary, sort and distribute mail, receive and process faxes
Perform a variety of clerical tasks including ensuring complete documentation for scheduling, review of service documentation, and parent verification.
Take inventory of supplies needed for daily therapy sessions
Prep for daily therapy sessions, including clean therapy rooms and toys

What You'll Need

Required: High school degree or equivalent
Preferred: Working toward or has completed some post high school education in related area
An ability to maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population
Demonstration of proficient organizational and time management skills with developed problem-solving skills and decision-making, and ability to prioritize multiple demands
Computer skills including Microsoft Office, and ability to proficiently learn new software programs
Ability to communicate in English effectively for understanding, in writing and verbally
Ability to lift up to 35 lbs, be mobile within the assigned work area, and frequently bend, lift, reach, and stand

Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing Careers@childserve.org.

Make a Difference Every Day at ChildServe

ChildServe partners with families to help children with special healthcare needs live a great life.
ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers@childserve.org. ChildServe is an Equal Opportunity Employer.

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