Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist

Description

Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist 

Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate). 

Department: Information Technology

Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization’s OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization’s products, services, customers, and telecommunications network.

What You’ll Do as a Systems Analyst I

• Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity. 
• Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs. 
• Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders. 
• Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities. 
• Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed. 
• Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support. 
• Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.

What You’ll Do as a Systems Analyst II

• Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity. 
• Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs 
• Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders 
• Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations 
• Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems 
• Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team 
• Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions 

What We’re Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team

Requirements

Minimum Requirements

Level I:

• At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience). 
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience). 
• Strong communication skills, with the ability to effectively communicate with technical and non-technical users. 
• Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures. 
• Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues. 
• Working knowledge of business applications, system support concepts, and production support environments. 
• Basic proficiency in SQL, including querying and data validation. 
• Basic understanding of system integration concepts, APIs, data flows, and middleware technologies. 
• Ability to learn new systems, applications, and business processes with limited supervision. 
• Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis. 
• Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment. 

Level II:

• All requirements for a level I.
• At least 3 years of experience in systems support, application support, systems analysis, or a related IT role.
• Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents.
• Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination. 
• Strong troubleshooting experience across applications, integrations, and data issues in a production environment. 
• Working knowledge of application lifecycle management, including deployments, support, and change management processes. 
• Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues. 
• Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies. 
• Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies. 
• Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field 
• Experience supporting enterprise or business-critical applications. 
• Experience supporting CRM, OSS/BSS, or other integrated business systems. 
• Exposure to REST/SOAP APIs, including basic testing or troubleshooting. 
• Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#). 
• Basic understanding of infrastructure concepts, including networking, servers, and cloud environments. 
• Experience using monitoring, logging, or ticketing tools in a support environment. 
• Familiarity with ITIL-based service management practices (incident, problem, and change management). 
• Telecom industry experience.

Why Join Our Team

Career Growth: Structured advancement with company-supported certifications.

Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.

Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.

Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.

Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay 
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

Ready to Get Started?

If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.

Apply today and start building the network of tomorrow — with us.

www.ImOn.Net/Careers 

ImOn Communications, LLC is an Equal Opportunity Employer