IT Support Engineer

Job Description

As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely. In this role, you will:

• Give users timely and efficient desktop and local infrastructure support across the organization
• Provide professional IT support to our employees remotely across different locations & time zones
• Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
• Identify opportunities to reduce service requests through better user training and/or documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
• Work with auditors to ensure that procurement procedures are being followed
• Manage the onboarding & offboarding process, including for remote workers
• Manage and maintain A/V equipment
• Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)

Schedule & Workspace

• Shift Hours: 10:00 AM – 7:00 PM CST
• Work Arrangement: Hybrid (4 days onsite / 1 day remote)
• Availability: Full flexibility is required from Monday through Sunday.
• Note: All shift schedules and locations are subject to change based on business needs

Qualifications

•  
• An IT professional with 1-2 years hands-on experience in IT Support and/or Administration
• Broad experience in IT delivery at growing companies
• Experience in a multi-OS environment (MacOS, Windows)
• Excellent diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Outstanding organizational and time management skills and a passion for IT service improvement
• Proven ability to provide proactive customer service with strong attention to detail  
• Experienced with Active Directory/GSuite environments
• Experience supporting Audio conference room technologies
• Additional experience with tools and systems like Azure, Meraki, Zoom, Jira, Intune, Jamf, and Slack
• Availability for participating in a monthly on-call IT Support rotation is mandatory
•  

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines.  We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.