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Job Title:聽 聽 聽 聽 聽Customer Service Representative
Reports to:聽 聽 聽 聽Club Manager
Status:聽 聽 聽 聽 聽 聽 聽 聽Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.聽
Essential Duties and Responsibilities聽
路聽 聽 聽 聽Greet/meet potential members, providing a great customer experience.聽
路聽 聽 聽 聽Handle front desk related tasks:
o 聽 Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o 聽 Taking info calls and tours
o 聽 Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
路聽 聽 聽 聽Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
路聽 聽 聽 聽Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
路聽 聽 聽 聽Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer鈥檚 wants and needs.
路聽 聽 聽 聽Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer鈥檚 perspective) and works together to solve the problem.
路聽 聽 聽 聽Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
路聽 聽 聽 聽Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
路聽 聽 聽 聽Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.聽
Minimum Qualifications
路聽 聽 聽 聽Honesty and good work ethic
路聽 聽 聽 聽Strong customer service skills
路聽 聽 聽 聽Basic computer proficiency
Physical Demands
路聽 聽 聽 聽Standing and walking at least 75% of the shift
路聽 聽 聽 聽Talking in person or on the phone at least 75% of the shift
路聽 聽 聽 聽Must be able to lift to 50 lbs. less than 30% of the time.聽
Benefits
- 聽Dollars for Scholars Program
- 聽Employee Appreciation Program
- 聽Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- 聽Critical Illness Insurance
- 聽Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance聽
- HSA
- Advancement Opportunities聽
聽
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Learn more about this Employer on their Career Site
