Overview

Compensation $16.00 to $18.00

Plumbline Services is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

What's in it For Me?

Employer Sponsored Health Insurance for you AND your family
Robust PTO Plan
Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: HSA
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth

Responsibilities

What Will I Do?

Schedule and monitor daily technician schedule
Dispatch work orders to field technicians according to priority and location
Receive and record completed work orders from the field technicians
Contact customers to confirm next-day appointments
Communicate with field personnel via Outlook
Handle paperwork for assigned departments and technicians
Maintain accurate technician database
Coordinate parts scheduling
Coordinate warranty installations with other divisions.
Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications

Do I have What it Takes?

High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be able to work evenings and weekends

Learn more about this Employer on their Career Site