Customer Service/Recovery Representative

Now Hiring: Customer Service/Recovery Representative

Location: 26834 Lawrence Ave. Center Line, MI 48015

Schedule: Monday–Friday | 8:30 AM – 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

The Role: Customer Service/Recovery Representative

As a Customer Service/Recovery Representative, you will assist patients with billing inquiries, update account information, and follow up on outstanding payments while ensuring accuracy and excellent service.

What We're Looking For

• High school diploma or equivalent
• Strong verbal and written communication skills
• Comfortable navigating a desktop computer and multi-line phone system
• Knowledge of healthcare payers and Michigan collection laws is preferred
• Familiarity with insurance eligibility processes is a plus

What You’ll Be Doing

• Handle inbound customer calls regarding billing statements and account inquiries
• Perform accurate data entry, including updating customer records and documenting interactions
• Follow up on outstanding accounts to ensure timely resolution and payment
• Obtain necessary written documentation from physicians and verify insurance eligibility

Perks & Benefits

• Competitive pay
• Full benefits: Medical, Dental, Vision & Life Insurance
• Paid time off + floating holiday
• 401(k) Retirement Savings Plan
• Training and growth opportunities