***New starting rate $17.05 per hour ***

***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available***

***Full time, Monday – Friday, Day shift***

Summary of Position

One of the nation's largest and most trusted providers of child support services is seeking self-motivated, team players who are committed to providing positive outcomes for the children and the families we serve. The Customer Service Representative will possess exemplary customer service skills and a positive attitude while being goal and detail-oriented. If you have the ability to speak clearly, with regular and timely attendance, while ensuring all State, Federal and contractual guidelines are met, this is the job for you!

Essential Job Requirements

Must be able to multi-task between various responsibilities
Provide friendly, accurate and complete information to customers
Respond to requests and resolve customer concerns as they arise
Must be able to make hard decisions and handle stressful situations while deescalating difficult callers
Must be able to meet deadlines with a high level of professionalism and confidentiality
Please note: This position is an in-office only position.

Required Education

High School diploma or equivalent experience in a related field

Required Skills

Call center experience preferred
Ability to find, read, interpret and document information from multiple sources including state and/or company systems
Ability to type a minimum of 25 wpm
Ability to sit for extended periods of time

Available Schedules

Full Time - 40 hours per week

Work Arrangement

Please note: This position is an in-office only position.

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