New Home Consultant

Position Summary 

The New Home Consultant serves as a support role to the sales team. The position assists the new home specialist in providing quality customer service to our home buyers. 

Essential Duties and Responsibilities

• Assists in the coordination of activities and communications surrounding the home closing, such as handling deposit checks and preparing and delivering contract documents
• Maintains the quick-move-in home list
• Manages the priority registration list for all neighborhoods
• Coordinates listings on MLS and the SMH website
• Creates digital buildouts in company-provided technology system
• Collaborates with other departments within the company to resolve customer concerns or system issues
• Ensures design studio samples are accurate and professionally displayed
• Assists buyers in the design studio for their color selection process
• Maintains inventory of refreshments for customers and staff at the model home
• Assists in light cleaning and decorating duties within the model homes; ensuring porches and floors are swept and model home décor is seasonalized
• Serves as a substitute for the market coordinator, as needed

Qualifications and Skills

• Proficient in the use of Windows and Macintosh operating systems and Microsoft Office applications 
• Ability to learn and utilize new software
• Superior organizational and time management skills required
• Excellent interpersonal skills: ability to build trust and communicate effectively
• Valid driver’s license and clean driving record
• Must be at least 21 years of age to drive a company vehicle

Work Environment and Physical Requirements

• Works in a temperature-controlled office environment, with medium noise levels    
• Prolonged periods of sitting required    
• Occasionally required to walk, stand, and lift objects weighing up to 50 pounds