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Description
- To greet patients, visitors and representatives to the center, directing to appropriate office/destination
- Register patients for their scheduled appointments collecting and verifying demographic and insurance information
- Scan driver license or photo ID and insurance card into electronic medical record software
- Collect payment portion of visit the patient is financially responsible for
- To have patient sign Patient Responsibility Agreement when needed
- Distribute and secure signature for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights
- Verify insurance eligibility and secure signature on appropriate insurance forms as needed
- Initiate encounter form for patients visit
- Answer incoming phone calls, transfer patients calls where needed and schedule appointment as appropriate
- Post charges on patient account and record all payments collected on the designated form
- Close daily journal and balance receipts to payments received
- Reconciliation of cash drawer/money bag
- Scan all patient documents as instructed
- Take notice of excessive wait times and notify the Nurse Manager
- Notify triage nurses of any emergencies or nurse related questions that patients have. To transport walk-ins/emergencies to appropriate areas if needed.
- Make certain the waiting areas are neat and clean
- Print schedules three days in advance.
- Must be flexible to organizational needs across the ConnextCare network
- To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
20. Other duties and responsibilities as requested by management and supervision.
Requirements
High school graduate or GED
Verbal and written communication skills, office applications preferred
Demonstrate proper judgment and decision making skills when necessary
Comply with the organizations code of conduct, safety rules and adheres to all company policies
Carry out job responsibilities in an ethical, effective and professional manner
Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers; must be keenly aware of the importance of confidentiality in all aspects of the position
Must possess the ability to firmly pursue payments on account
Must be keenly aware of the importance of confidentiality in all aspects of the position
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