Rep C, IT Onsite

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises

Summary

Assist employees in the Kemper Offices and remote locations with technical support for laptops, desktops, virtual desktops, mobile devices, and applications. This includes, but it is not limited to researching complex problems, identifying requirements and specifications, installing software/hardware and testing systems and peripherals within established guidelines.

Responsibilities: 

• Assist employees with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, and audio/visual equipment.
• Work with vendor support contacts to resolve technical problems with computing equipment and software.
• Assist internal business units with evaluating, testing, and implementing standard configurations, as well as troubleshooting and supporting technical systems and software that support Kemper business processes. 
• Perform hardware equipment relocation as assigned.
• Skilled in managing assigned projects collaboratively with team members to ensure timely completion while keeping leadership informed.
• Creating and publishing new documentation pertaining to previously undiscovered software/hardware issues in enterprise knowledge base.

Qualifications: 

• Excellent customer service skills.
• Ability to work effectively and efficiently with little direct supervision.  
• Must be detail oriented.
• Two-year technical degree or associate’s degree in a computer science field, 1-3 years’ work experience in related field required OR 4 years similar work experience in an information technology field.
• In-depth knowledge of Windows OS, O365, MacOS, iOS, Android, TCP/IP based services (DHCP, DNS, HTTPS), networks (LAN/WAN, Wireless), and remote desktop tools.
• Preferred to have experience in one or more specialized areas of IT such as Microsoft Administration (MSA), Desktop Virtualization (VDI), Anti-Virus (AV), and Microsoft Azure, Intune, SCCM, Imaging technologies, and familiarity with ticketing systems.
• Ability to efficiently handle incidents and requests under pressure, ensuring timely resolution in accordance with current SLAs.
• Capable of maintaining productivity and focus despite frequent interruptions and shifting priorities.
• Requires the ability to stand, walk, bend, squat, climb and twist up to 3 hours per day and sit for periods of up to 6 hours per day. 
• Requires the ability to lift and carry small items (0-5 lbs.) up to 6 hours per day and larger items (up to 50 lbs.) up to 3 hours per day. 
• Requires the ability to push and pull small items (0-10 lbs.) up to 6 hours per day and larger items (over 51 lbs.) up to 3 hours per day. 
• Requires the ability to grasp and manipulate with the hands for up to 3 hours per day and use a keyboard for up to 6 hours per day. 
• Some travel may be required.
• Includes other duties as assigned. 
• This role works in the Kemper office.

The salary range for this position is $23.13 to $39.45. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.) 

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.