Veterinary Receptionist - Champaign, IL

Who we are

Animal Hospital at the Crossing is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary ReceptionistStatus: Full-timeSalary: Competitive compensation based on experienceSchedule: Four-day work week. Rotating SaturdaysExperience: Previous veterinary reception or veterinary hospital experience preferred

Benefits Highlights

Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.

Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.

Lifestyle Perks You’ll Appreciate: A four-day work week, rotating Saturdays, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program.

Looking for a Veterinary Receptionist role where you can make a meaningful difference for pets and the people who love them? Animal Hospital at the Crossing would love to meet you.

Located in Champaign, Illinois, Animal Hospital at the Crossing is a compassionate, patient-focused veterinary hospital dedicated to providing excellent medical care for pets and exceptional service to their families. We’re looking for a dependable and personable Veterinary Receptionist to join our team and help create a welcoming experience from the moment clients walk through our doors.

Why You’ll Love It Here

• A four-day work week that supports a healthy work-life balance.
• A supportive and friendly team environment.
• Meaningful work helping pets and the people who care for them.
• A patient-focused hospital committed to excellent veterinary medicine.
• Opportunities to build your customer service and veterinary knowledge.
• A collaborative environment where communication and teamwork matter.

What You’ll Do

• Greet clients and their pets warmly and professionally.
• Answer phones, schedule appointments, and respond to client questions.
• Check patients in and out of the hospital efficiently and accurately.
• Collect payments and process transactions.
• Maintain accurate client and patient records.
• Communicate effectively with veterinarians, veterinary technicians, and support staff.
• Assist with prescription refill requests and client communications.
• Coordinate appointments, follow-ups, and referrals.
• Provide clear information about hospital services and policies.
• Handle client concerns and sensitive situations with empathy and professionalism.
• Maintain a clean, organized, and welcoming reception area.
• Support general administrative duties and daily hospital workflow as needed.

What You’ll Bring

• Previous veterinary reception or veterinary hospital experience is preferred.
• Customer service, medical office, or administrative experience is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• The ability to multitask and prioritize in a fast-paced environment.
• Comfort working around dogs, cats, and other animals.
• A compassionate and professional approach during stressful or emotional situations.
• Basic computer skills and a willingness to learn veterinary software.
• Reliability, punctuality, and a team-focused mindset.

The Extras You’ll Actually Feel

At Animal Hospital at the Crossing, you’ll enjoy a four-day work week that gives you more time outside the hospital, along with a welcoming and supportive team environment. You’ll have opportunities to strengthen your skills, grow your veterinary knowledge, and build meaningful relationships with clients and their pets.

You’ll also be part of a workplace where compassion, teamwork, and professionalism are genuinely valued—and where your ability to keep the front desk organized and clients supported has a direct impact on the quality of every visit.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Working in veterinary medicine is rewarding, challenging, and meaningful. If you enjoy helping people, love animals, and want to be part of a team that makes a difference in the lives of pets and their families, we’d love to meet you. Apply today and discover your next opportunity at Animal Hospital at the Crossing!

Diversity, equity, inclusion, and belonging are core values at Animal Hospital at the Crossing and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing a broad range of perspectives and experiences that strengthen how we understand and engage with the world, identify challenges, and develop solutions. That’s why we’re committed to a workplace culture where employees feel comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.