Technical Support Specialist

Job Description:

Technical Support Specialist

Job Summary:

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The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users’ technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours

Key Job Responsibilities:

• Act as the first line of support for incoming technical problems/issues.
• Assist with troubleshooting peripherals such as monitors, printers, etc.
• Support AV equipment and conference room equipment.
• Assist with IT projects as needed.
• Create documentation for knowledge base system.
• Help maintain IT equipment inventory.
• Manage and track technical support requests.
• Participate in occasional after-hours technical support.
• Provide input to enhance our technical support needs.
• Attend and participate in regular department meetings.
• Ability to lift up to 50lbs.
• Perform other duties as assigned.

Qualifications:

• Associate’s degree in information systems or relevant experience.
• 3+ years of experience with Windows.
• 3+ years of IT Support utilizing ticketing systems.
• 3+ years of experience with Microsoft Office.
• 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
• 1+ years of experience supporting conference room equipment and corporate printers.

Preferred qualifications:

• Bachelors’ degree in information systems or relevant experience.
• Active Directory and Office 365 experience.
• Ability to foster profession relationships with end-users, management, and executives.
• Passion for continually developing technical skills.
• Commitment to promoting a high standard of customer service.
• Ability to work across multiple organizations in a fast paced, smaller company environment.

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. 

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.