Food & Beverage Supervisor

Summary:

As a Food & Beverage Supervisor for Rawhide Event Center you will be instrumental in orchestrating seamless and memorable experiences for guests attending a diverse range of events. Working across multiple venues, you will oversee all aspects of food and beverage service, ensuring exceptional quality, efficiency, and customer satisfaction. Your leadership, attention to detail, and commitment to excellence will contribute to the success of events at these dynamic locations.

Responsibilities:

Event Planning and Coordination:

• Collaborate with event organizers to understand their needs and requirements regarding food and beverage service.
• Develop comprehensive plans for each event, including menu selection, staffing requirements, and logistical arrangements.
• Consults with Senior Management in the execution of plan details such as pre/post event day and event day set up, take down and operations.

Staff Management and Training:

• Recruit, train, and supervise a team of food and beverage staff, including servers, bartenders, and support personnel.
• Provide ongoing coaching and feedback to ensure high performance and adherence to service standards.

Vendor and Supplier Management:

• Establish and maintain relationships with food and beverage vendors and suppliers, negotiating contracts and pricing agreements.
• Coordinate deliveries, monitor inventory levels, and manage stock rotation to ensure freshness and availability.

Customer Service Excellence:

• Set a culture of exceptional customer service among staff, emphasizing courtesy, efficiency, and attention to guest needs.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.

Compliance and Safety:

• Ensure compliance with all relevant health, safety, and sanitation regulations, including food handling and alcohol service guidelines.
• Implement and enforce policies and procedures to maintain a safe and secure environment for staff and guests.

Financial Management:

• Monitor and manage food and beverage costs, labor expenses, and other financial metrics to optimize profitability.
• Identify opportunities for cost savings and revenue enhancement while maintaining quality and customer satisfaction.

Event Execution and Logistics:

• Oversee the setup, execution, and breakdown of food and beverage service areas for events, ensuring efficiency and cleanliness.
• Coordinate with other departments, such as facilities, security, and event organizers, to ensure smooth event operations.

Continuous Improvement:

• Solicit feedback from guests, staff, and event organizers to identify areas for improvement and implement corrective actions.
• Stay abreast of industry trends and best practices in food and beverage service and event management, incorporating innovations as appropriate.

Supervisor Responsibility:

Oversees the supervision of personnel, which includes hiring, work allocation, training, problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance; provides guidance and feedback for assigned staff.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.