CRM Receptionist

Are you tech savvy, a problem-solver, and do you enjoy brightening people's day over the phone? McCormick Systems, the nation's leader in estimating software, is seeking a Full-Time Receptionist to join our friendly and talented team. Enjoy our casual work environment, comprehensive benefits package, great employee perks, and much, much, more!

As a Receptionist, you will be the first voice and face of the company, answering and directing incoming calls and conducting a variety of administrative tasks. If you have experience using CRM software and thrive in a fast-paced service-oriented environment, this is where you belong! No CRM experience, no problem – we can teach you all you need to know to become a stellar employee!

This position is full-time, Monday-Friday at our office located in Chandler, AZ.

Essential Functions and Responsibilities 

• Operate a multi-line phone to answer a high volume of incoming calls from clients and vendors
• Active phone time will be the majority of the day, drawing calls from the CRM cue
• Determine needs of clients and direct calls to appropriate department or person, while logging initial interactions in the CRM
• Create service request tickets from client users
• Greet guests and visitors in a friendly manner and determine the nature and purpose of visit, while adhering to the company security and visitor policy
• Various clerical duties as assigned
• All duties as assigned

Required Skills and Experience

• Ability to use a multi-line phone and dual monitor system
• Ability to manage a queue of calls in a timely manner
• Exceptional telephone skills including active listening, verbal communication, and empathy
• Ability to multi-task between telephone and personal communication tasks
• Competent with Microsoft Office Suite
• Salesforce or CRM experience
• Basic keyboard and 10-key skills
• Accounting/Payroll software knowledge is a plus
• Genesys Phone and Teams experience is a plus