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Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner.
Money Handling, Regulatory Compliance.Â
Cashes Chips, Fast Cash Tickets, Travelers Checks, Coupons and exchanges loose coin.
Uses QCP workstation and processes automated & manual check cashing and credit card advances for guests.
Completes guest enrollment process for QCP/ACM check cashing and credit card cash advances.
Basic Computer Skills such as Word and Excel proficiency.
- Must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and cash handling procedures for MIL’s, MTL’s, CTR’s and SARC’s.
Accepts and assists with guest completion of check cashing applications.
Records information regarding transactions on reports and forms.
Maintains internal controls with reports describing errors and discrepancies.
Completes required Title 31 entries to Monetary Instrument Log and Multiple Transaction Log.
Collects and records required guest information for completion of Currency Transaction Reports.
Activates players, cashes checks, issues markers, processes marker payments and marker transfers, both electronically and manually using CMS.
Processes front money deposits & withdrawals using CMS. Processes wire transfers and found money.
Processes Table game chip Fills and Credits using automated and manual systems.
Rolls Marker and Chip Banks and completes void process for Table Fills & Credits.
- Monitors and maintains the NRT’s and the JXP from the computer. Fills, empties and services machines when appropriate.
Prepares & issues slot wallets. Processes Slot & Poker Jackpots and Promotional Payouts and processes Reel Rewards issues and returns w/Slot Dept.
Prepares & issues non-gaming banks, Prepares & issues slot wallets.
Receives Dealer Tokes and maintains Front Money & Marker Banks.
Processes employee transactions for Food, Beverage, Group Sales, Promotions, Table Games, Marketing and others as needed.
 Assists in all areas as needed in the NRT Bank.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions
All Team Members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
Collaborates with workgroup and all support departments to ensure player satisfaction. Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.
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