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Essential Job Functions:
Performs banking activities for this property, including processing of checks, markers, etc; purchasing of currencies/coins as needed.
Supervises overall operation of Cashier Department personnel in the absence of the Cashier Shift Manager
Ensures excellent guest courtesy and satisfaction.
Resolves disputes with guests when applicable.
Establishes check-cashing limits.
Recommends procedure changes that ensure proper accountability for gaming guests.
Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.
Provides assistance to other departments where cashiering and credit experience may be applicable.
Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Cashier Department.
Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Spends the majority of time interviewing, training, and selecting employees
Conducts Performance Reviews
Makes or recommends wage increases
Makes or recommends promotions
Provides for safety and security
Handles employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work
Supervises and monitors' work.
Monitors legal compliance with federal, state, and gaming laws
All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
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