Infrastructure Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Overview:

• Technical infrastructure Engineer primarily supporting IBMi (AS400/iSeries) infrastructure including IBM MQ and WebSphere running on the platform as well as software replication technologies (MIMIX) and Global Mirror. Should be experienced with IBM Power Hardware (Power 9), SAN fabric and external storage (IBM DS8K).​This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
• Communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end-to[1]end visibility into the health of the deliverables. This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program
• This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery

Required Qualifications:

• 10+ years of experience in hardware and software support
• IBMi (AS400/iSeries/IBMi) System Administration, Cisco switch, external storage support experience
• Good written/verbal communication skills (English)
• Good problem determination skills
•  Ability to work well with users/application teams
• On-call required, could include night and weekend support

Desired Qualifications:

• Possesses knowledge of prior solutions to existing problems and applies them to solve similar problems
• Tracks the effectiveness of solutions through KPI's. Incorporates technical and financial factors when comparing different approaches to solutions

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Other

Shift:

Hours Per Week: