IT Support Tech L1

IT Support Tech L1

Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our in-office team in Chandler, AZ. If you enjoy troubleshooting technical issues, supporting end-users, and working with systems and hardware in a fast-paced environment, this is a great opportunity to continue building your IT career within a collaborative, team-focused workplace.

️ What You’ll Do

• Set up, configure, and maintain Windows and macOS computers for new and current staff
• Troubleshoot hardware, software, printer, and connectivity issues
• Provide day-to-day in-office help desk support for team members
• Respond to and resolve helpdesk tickets in a timely and professional manner
• Assist with employee onboarding and offboarding, including user accounts, permissions, and system access
• Assist employees with password resets, software access, and system navigation
• Manage user seats across CRM systems, RingCentral, and other SaaS platforms
• Administer Google Workspace (Gmail, Drive, Groups, Admin Console, security settings)
• Track and organize IT inventory while maintaining accurate device documentation
• Utilize ticketing systems to track, prioritize, and resolve support requests

Requirements

• 1+ year of IT support experience
• Help desk experience required
• Computer Science degree or related technical degree required
• Experience working with ticketing or IT service management systems
• Working knowledge of Google Workspace (Gmail, Groups, Admin Console)
• Familiarity with VoIP systems such as RingCentral and cloud-based CRM platforms
• Comfortable setting up computers, printers, and basic networking equipment
• Strong attention to detail and organizational skills
• Clear communication skills and a positive, team-oriented attitude
• Eagerness to learn and grow in a technology-driven environment

⭐ Bonus Experience

• Scripting or automation experience (PowerShell, Bash, Python, etc.)

Job Details

• Location: Chandler, AZ (in-office only; no remote or hybrid option)
• Full-time | Monday–Friday
• Pay: $18–$23 per hour (based on experience)
• Paid holidays
• Health benefits available after 90 days of employment

Apply Today

If you’re looking for an opportunity to grow your technical skills, gain hands-on IT experience, and work in a supportive environment, we’d love to hear from you. Apply today!