Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are currently looking for a qualified and detail-oriented Patient Financial Service Representative. The Representative creates the copay log daily to ensure that patients have a clear understanding of what their copays, coinsurance, cost of treatment, OOP may be prior to service. This is a full time position working 40 hours per week, Monday - Friday schedule.

Essential Duties & Responsibilities

Insurance Verification & Eligibility

Verify and update insurance eligibility and demographic information for new and existing patients.
Monitor schedules for add-on appointments and re-verification needs; perform ongoing eligibility checks.
Identify Medicare replacement plans, AHCCCS enrollment, and coordination of benefits.
Review claim denials and discrepancies; re-verify benefits and submit for reprocessing as needed.
Process insurance changes and communicate updates to internal teams.

Financial Responsibility & Collections

Calculate and communicate patient cost estimates prior to treatment.
Educate patients on copays, deductibles, coinsurance, and out-of-pocket responsibilities.
Collect payment at time of service and follow company cash-handling policies.
Contact patients regarding balances due and establish approved payment plans when appropriate.
Maintain accurate daily receipt and POS records.

Patient Support & Assistance Programs

Assist patients with insurance, billing, and payment inquiries.
Identify patients eligible for financial assistance or copay programs.
Complete, track, and follow up on assistance applications until resolution.

Workflow, Documentation & Compliance

Prioritize assigned tasks and address STAT items immediately.
Respond to routine requests within 24 hours; urgent requests same day.
Review and update patient ledgers and cost estimates as needed.
Accurately document all patient communications.
Maintain HIPAA compliance and adhere to company policies and productivity standards.

Other Duties

Support team operations as needed.
Perform other related duties as assigned.

Minimum Qualifications

Knowledge of medical terminology and healthcare reimbursement processes.
Understanding of chemotherapy-related drugs, supplies, and insurance considerations (SNF, LTC, Hospice).
Familiarity with governmental and regulatory requirements related to collections.
Proficiency with computer systems, EMR/billing platforms, and data entry.
Strong attention to detail, organization, and multitasking skills.
Ability to communicate clearly and compassionately about financial matters.
Able to perform essential job functions with or without reasonable accommodation.

Education & Experience

High School Diploma or equivalent required.
Minimum of 3 years experience in healthcare reimbursement.

Certificates/Licenses: None required

We offer a competitive salary and a comprehensive benefit package including health insurance, 401K and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"

Learn more about this Employer on their Career Site

Patient Financial Services Rep