Relationship Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

• Serve as a strategic technology partner to senior leaders across Core Technology Infrastructure, driving governance, operational risk discipline, and end‑to‑end process optimization
• Oversee lifecycle management of CTI’s enterprise‑critical process inventory, ensuring accuracy, control effectiveness, and compliance with enterprise standards
• Act as the primary integration point between engineering teams, architecture groups, risk partners, and process owners
• Provide expertise in process architecture, control design, operational risk mitigation, and technology process governance
• Enable workflow automation, telemetry‑driven performance monitoring, and modernization of intake and operational routines
• Develop executive‑ready reporting artifacts, dashboards, and data‑driven insights using tools such as Excel, Tableau, and Jira
• Strengthen operational resiliency by improving process transparency, optimizing technology workflows, and reducing risk exposure

Required Qualifications:

• 5+ years of experience in process governance, operational risk management, or technology process architecture within a large‑scale enterprise technology environment
• Experience partnering with senior technology leaders and influencing technical decision‑making
• Demonstrated ability to execute process improvements, integrate control requirements, and deliver measurable operational outcomes
• Expertise in process design, control frameworks, operational risk principles, and compliance standards for global technology operations
• Proficiency with Excel, PowerPoint, Tableau, and workflow tools such as Jira
• Experience supporting portfolio, workflow, or operational performance management within technology or engineering organizations

Desired Qualifications:

• Familiarity with Orcit, POP, CIMA, and similar enterprise governance frameworks
• Bachelor’s degree in business administration, technology, engineering, or related field
• MBA or professional certifications such as PMP, Six Sigma, or ITIL (preferred)

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: