Sales Administrator

HPAG is currently seeking a Sales Administrator. As a team and company, we support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. 

Responsibilities and essential job functions include, but are not limited to the following

• Complete daily Amazon order entry and oversight for all HPAG brands.
• Complete sales order entry and monitor orders for pricing, customer information, and potential processing issues.
• Manage drop-ship orders and coordinate with the appropriate departments for processing and fulfillment.
• Set up and maintain dealer accounts, including tax certifications, account updates, and Preferred Dealer accounts.
• Process Sales RMAs, warranties, returns, cancellations, and refunds and ensure requests are sent to the appropriate departments for further action.
• Manage PDM data entry and review data feed submissions for accuracy and consistency.
• Monitor the compliance inbox and communicate with dealers/jobbers regarding violations and required follow-up.
• Work with Sales, Shipping, Technical Support, Customer Service, and other departments to resolve order issues, product compatibility concerns, delivery problems, and special requests.
• Provide quotes, lead times, and shipping information for international customers.
• Maintain a working knowledge of HPAG brands, products, policies, and offerings.
• Work directly with Amazon customers to assist with order issues, product questions, returns, warranties, and shipping concerns.
• Provide additional Customer Service support as needed, including assisting with inbound calls during periods of higher call volume.
• Provide additional administrative support based on department and business needs.

Knowledge, Skills, and Abilities 

• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Excel; experience with formulas, lookups, filtering, and managing larger data sets is preferred.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Strong computer skills with the ability to learn and work within multiple systems and platforms.
• Ability to work in a fast-paced environment and adjust to changing priorities.
• Self-motivated, dependable, and able to work both independently and as part of a team.
• Strong problem-solving skills and the ability to identify when an issue needs to be escalated.
• Ability to read, write, and speak English fluently.

Summary of Experience and Education

• High school diploma or GED required.
• Must be at least 18 years old.
• Previous sales administration, data entry, order processing, or customer service experience preferred.

Physical Requirements

• Ability to lift up to 15–25 pounds.
• Ability to sit, stand, walk, reach, stoop, kneel, crouch, talk, and hear as required to perform job duties.

Benefits 

• Health Insurance 
• Dental Insurance 
• Life Insurance 
• Vision insurance 
• Employee discount program 
• Paid Time Off  
• Referral program 
• 401(k)

Schedule

• Full-Time 
• 8-hour shift 
• Monday-Friday 

Salary: $20.00 

Work Location: In-Person at our facility in Chandler, AZ