Table Games Supervisor

Essential Job Functions: 

• Responsible for the operations of table games on an assigned shift. 
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. 
• Assures that all coin and check racks are always filled. 
• Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations. 
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions. 
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. 
• Observes problems or differences between Table Games employees and gaming guests and aids if necessary. 
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.     
• Counsels, guides, coaches assigned personnel in the proper performance of their duties.     
• Prepares and coordinates the periodical performance review of assigned personnel.
• Make or recommend promotions
• Provides for safety and security
• Handling employees' complaints or grievances
• Recommends disciplinary action or disciplines employees 
• Plans work
• Supervise and monitors’ work
• Monitors legal compliance with federal, state, and gaming laws
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.