Delivery Lead - Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

The Technology Delivery Lead is responsible for coordinating cross‑functional teams, managing scope, schedule, financials, and risks, and ensuring alignment across Infrastructure, Architecture, Controls, and Product partners. This role provides end‑to‑end leadership for a complex technology project deploying IT Service Management capabilities on the ServiceNow platform—a critical component of our enterprise‑wide modernization of Technology Service Management. Given the transformational nature of this program and its dependency on disciplined technology delivery.

Required Qualifications:

• 10+ years’ experience managing end-to-end one or more of the niche technologies from ideation to operations, including design, development, testing and implementation phases
• Thorough knowledge of all technologies within the niche’ group for the specific role, including how and why it is used, the risks associated with it, and be able to adapt to evolving customer demands
• Understanding of global requirements and regulatory issues impacting niche technologies
• Comfortable and experienced in being the single point of contact for the program
• Possesses the leadership and courage to make hard decisions, hold people accountable and to deliver unfavorable news when necessary
• Demonstrates effective communications at all levels of the organization; strong written and verbal communications, concisely, and knows the audience
• Proven track record of successfully managing multiple programs with supporting projects at various stages of the delivery life cycle
• Experience with program lifecycles leveraging Agile/Waterfall Methodologies and ability to adhere to Enterprise Change Management standards
• Strong working knowledge of standard project management software, such as MS Project, and the MS Office Suite
• Understands dependencies and critical path deliverables. Understands the impacts of schedule delays on financials, risk, and strategy. Escalate schedule misses appropriately when necessary or manage it independently when escalation is not needed
• Understands the work that needs to get done, the resources completing the work, and aligns tasks to the right people, even if the right person occasionally isn’t in that role
• Experience in program budgeting, forecasting and cost control
• Ability to support Bank of America's Risk Framework through identification, escalation and debate of risk inherent in all business activities

Desired Qualifications:

• Understanding of external regulatory issues and experience working with internal and external auditors
• Experience in multiple niche technology areas

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

Hours Per Week: