IT Operations Management Analyst

Position Summary

ITOM Analyst with expertise in CMDB to join our IT Operations team. This role is responsible for facilitating maintenance of CMDB accuracy and integrity while also supporting Identity Access Management (IAM) program by executing routine IAM workflows and system administration in parts of the technical environment. The Analyst will collaborate across multiple technology teams to ensure CMDB and ITOM processes are meeting ITIL standards and audit/compliance requirements while supporting identity provisioning processes and Lifecycle.

Job Duties/Responsibilities

• Maintain and optimize the CMDB, collaborate with technology teams to ensure that all configuration items (CIs) are accurately recorded, updated, and compliant with ITIL standards. 
• Manage and create reports and dashboards for CMDB data usage and maintenance.
• Complete Analysis and execution of routine Identity Access Management workflows in Active Directory, ServiceNow, and Exchange; conduct access reviews and support enterprise licensing management
• Collaborate with teams to monitor, validate, and reconcile data from multiple sources to maintain CMDB integrity and data quality.
• Support audit and compliance initiatives related to CMDB.
• Assist with Development and Documentation of CMDB, User Provisioning, and ITOM processes, working with the team to align company goals, ITIL Standards, and meet security standards.
• Support IT Operations Management and Configuration Control Board (CCB) with CMDB insights to support a healthy and maturing CMDB.

Minimum Required Qualifications   

Education:

• Associate's degree in Computer Science, Information Technology, a related field OR equivalent work experience

Years of Experience:

• 2+ years of experience in IT Operations, with a focus on CMDB or Identity Access Management

Preferred Qualifications

• ITIL certification
• Service Now certifications and/or experience

Minimum skills:

• Must be able to work both independently and in a team environment.
• Must have demonstrated analytical and problem-solving skills.
• Good documentation skills, basic and complex levels
• Presentation and communication skills, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint.
• Strong communication skills including; Written, Verbal, and meeting engagement skills

Shift requirements:

• Training period – On-site 5 days (40 hrs./wk.)
• Post-training – On-site minimum of 3 days a week
• Primary working hours are weekday, daytime business hours

Pay

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.