Network Technician I

EMCO Technologies is seeking an experienced Network Technician I to support our client, ExxonMobil, at the Joliet Refinery. This individual will be part of a site infrastructure team responsible for providing hands-on support for network infrastructure, server and storage systems, audiovisual (AV) technology, laboratory systems, and general IT operations across the manufacturing complex.

The ideal candidate is a self-motivated IT professional with strong troubleshooting skills, excellent communication abilities, and experience working in industrial or manufacturing environments. 

*DISA background check required*

Key Responsibilities

Project Coordination & Infrastructure Support

• Partner with business stakeholders to plan and execute IT infrastructure projects.
• Coordinate with ExxonMobil IT (EMIT) project teams to deliver site technology initiatives.
• Support projects such as: 
  • Desktop refreshes
  • New building construction
  • End-of-Life hardware replacement
  • Printer deployments
• Assist with planning, change management, and project stewardship.

Network Support

• Troubleshoot network connectivity issues.
• Provide hands-on support for remote Level 2+ network engineers (hands and eyes support).
• Install and configure new network infrastructure.
• Perform physical installation of switches, routers, wireless equipment, and cabling.
• Coordinate fiber and copper cable installations with third-party vendors.
• Assist vendors with troubleshooting physical network infrastructure.
• Support: 
  • LAN
  • WAN
  • Wired networks
  • Wireless networks

Server & Storage Support

• Provide hands-on support for server and storage infrastructure.
• Rack, cable, and install servers.
• Escort vendors performing installations or break/fix work.
• Perform minor hardware repairs such as hard drive replacements.
• Assist with server infrastructure deployments and maintenance.

Laboratory Systems Support

Support laboratory workstations and systems, including:

• Operating system installation and support
• Application installation
• System configuration
• Patch management
• Security updates (SentinelOne)
• Local account administration
• Backup support
• Virtual machine and proxy PC setup

Assist laboratory personnel with network connectivity for lab equipment.

Note: This position does not support laboratory instruments directly but does assist with network connectivity and troubleshooting.

Network Connectivity for Lab Environments

Support multiple network environments including:

• ChemTech
• Domain-Joined networks
• Non-Domain Joined networks

Assist with connecting laboratory equipment to the appropriate network segments.

Printer Support

Provide enterprise printer support including:

• Installation
• Configuration
• Network connectivity
• Device security
• Troubleshooting

Audiovisual (AV) Support (Training can be provided.)

Responsibilities include:

• Zoom Room setup and configuration
• Coordination of AV installation vendors
• Assist AV Engineering with room evaluations and system designs

Required Qualifications

• Experience supporting enterprise network infrastructure.
• Knowledge of wired and wireless networking technologies.
• Experience with LAN/WAN environments.
• Hands-on server and storage support experience.
• Experience installing and cabling IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Experience using ServiceNow is preferred.

Work Environment & Safety Requirements

This position is located within an operational refinery environment.

Candidates must be comfortable working around industrial equipment and chemical processing operations.

Requirements include:

• Driving between refinery locations and buildings
• Lifting and transporting IT equipment
• Working in data closets and equipment rooms
• Following refinery safety procedures at all times

Required Personal Protective Equipment (PPE):

• Flame-Resistant Clothing (FRC)
• Steel-toe boots
• Hard hat
• Safety glasses
• Gloves

Additional Information

• On-call rotation: 1 week every 5 weeks
• Position located within the Joliet Manufacturing Complex
• Position requires travel throughout the refinery campus
• DISA background check required

Preferred Experience

Candidates with experience in one or more of the following environments are highly desirable:

• Manufacturing or refinery IT support
• Industrial networking
• Cisco networking
• Server and storage infrastructure
• Enterprise AV technologies
• Laboratory IT environments
• Vendor coordination and infrastructure deployments