DVSH - Prevention Case Manager II

Title: Prevention Case Manager 

Level: Entry  

Department: Domestic Violence & Supportive Housing 

Reports to: Senior Case Manager 

Salary Range: $52K-$56K  Location: Chantilly, VA 

FLSA Status: Exempt 

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role: 

The Prevention Case Manager supports survivors in the community experiencing domestic and sexual violence, stalking, and/or human trafficking who are at imminent risk of homelessness.  This position is responsible for providing time-limited direct services to clients by assessing client needs, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services which support survivors in increasing safety and achieving housing stability. The Prevention Case Manager utilizes their knowledge of community resources to provide families with connection to legal services, case coordination, and other supportive services in the community as needed.  Case management services are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination. 

Responsibilities:  

• Provide crisis intervention to survivors of domestic and sexual violence and, in collaboration with the client, develop an individualized safety plan that promotes safety and housing stability 

• Perform assessment of client’s physical health, mental health, social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas 

• Administer flexible financial assistance to support client goals related to safety and stability 

• Provide mobile advocacy services by meeting with assigned clients regularly in a safe location in the community 

• Assist clients in filing for protective orders and completing affidavits, and accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews) 

• Coordinate services amongst mental health service workers, service providers, advocates, the legal system, and other involved parties 

• Provide domestic violence psycho education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence 

• Coordinate children’s services including education and daycare, programming, and counseling 

• Maintain complete and accurate client records and all documentation in accordance with agency and best practice 

• Completely and accurately report client information into identified program data systems (VADATA, DV Database) 

• Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner 

• Collaborate with the Assistant Director for Domestic Violence Community Housing to ensure comprehensive client driven service delivery 

• Advocate for clients and complete referrals to meet client needs 

• Listen effectively, deliver effective written and oral communication 

• Maintain familiarity with agency and program emergency procedures 

• Participate in staff meetings and trainings as directed by supervisor 

• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees and involved agencies to assist client with their identified goals 

• Maintain compliance with all agency personnel policies 

• Proficiently utilize Microsoft products as a part of day-to-day work requirements. 

• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 

• Perform other duties deemed necessary to support the program and agency 

About You: 

Required: 

• A bachelor's degree in social work/human services, related field or commensurate experience 

• 1+ years of case management/ direct services 

• Strong written and oral communication skills 

• Ability to prioritize competing priorities and make sound judgements 

• Ability to complete tasks while navigating frequent interruptions 

• Ability to deliver creative, resourceful solutions to unique challenges 

• Strong organizational and time management skills 

• Valid Driver’s License and reliable transportation / 10-15% local travel for appointments 

• Ability to Drive a minivan 

• Willingness to work evenings and weekends when needed 

Preferred: 

• Experience with providing services to victims of domestic violence, mental health issues, and substance abuse 

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic) 

Physical Requirements: 

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.