IT Support Technician

Belong. Connect. Grow. with KBR!
KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.

Why Join Us?

• Innovative Projects: Support IT environments that enable mission-critical work.
• Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
• Impactful Work: Ensure users have reliable, secure access to the tools they need.

Key Responsibilities

• Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
• Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
• Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
• Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

Qualifications

Required

• Active TS/SCI with a Polygraph
• Bachelor's degree
• Minimum of 5 years relevant experience
• Experience providing hands-on IT support in a desktop or service desk environment.
• Strong troubleshooting skills for hardware, software, and basic network issues.
• Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
• Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
• Ability to communicate technical information clearly to non-technical users.
• Experience documenting technical issues, resolutions, and procedures.
• Ability to manage multiple support requests in a fast-paced environment.
• Attention to detail and strong customer service skills.
• Ability to lift and move equipment weighing up to 20 pounds.

Desired

• Previous experience supporting a government or defense contractor environment.
• Familiarity with basic server administration or endpoint management tools.

Work Environment

• Location: On-site
• Travel Requirements: Minimal (0–20%)
• Working Hours: Standard business hours

Ready to Make a Difference?
Apply today and join KBR in supporting technology solutions that help enable missions that matter.

KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.