Overall Scope:

The Regional Facilities and Project Manager leads all aspects of facility and equipment maintenance across a multi-site fitness center portfolio, ensuring safe, clean, compliant, and fully operational locations. This role drives operational efficiency through process improvements, oversees vendor partnerships, supports capital planning initiatives, and manages a team of maintenance and equipment technicians to deliver consistent, high-quality facility performance.

Major Responsibilities:

Oversee all facility maintenance and overall upkeep across multiple locations, including fitness equipment and building systems (HVAC, electrical, plumbing)
Drive continuous process improvements to reduce ticket resolution time and improve service-level performance
Manage work order systems to ensure timely completion, proper prioritization, and high-quality service delivery
Lead gym refresh and upgrade projects, including equipment layout planning and recommending optimal equipment packages
Maintain real-time, audit-ready inventory of all fitness equipment and facility assets
Manage inventory levels and recommend capital expenditures (CapEx) for repairs, replacements, and upgrades
Manage operating (OpEx) and capital (CapEx) budgets, including forecasting, cost control, and identifying savings opportunities
Build and maintain strong vendor relationships to ensure quality service, accountability, and cost efficiency
Coordinate and oversee third-party contractors and service providers
Recruit, hire, train, and develop facilities and equipment, HVAC and plumbing technicians
Conduct performance reviews, set individual goals, and foster a culture of accountability, safety, and operational excellence
Partner with club leadership to enhance facility standards and overall member experience
Complete monthly internal facility audits to ensure compliance with company standards
Ensure 100% on-time completion and proper documentation of all fire and life safety inspections
Own full compliance with OSHA standards, local codes, and company safety policies
Lead incident response and root cause analysis for facility-related issues

Performance Metrics (KPIs):

Maintain 95%+ on-time ticket completion rate
Achieve 98%+ equipment uptime
Ensure 100% completion of monthly audits and life safety inspections
Reduce average ticket resolution time year-over-year
Maintain high internal customer satisfaction scores

Qualifications & Requirements:

3–5+ years of facilities or maintenance management experience (fitness or multi-site preferred)
Strong knowledge of fitness equipment maintenance and building systems
Proven ability to improve processes and drive operational efficiency
Experience managing vendors, contracts, and service agreements
Strong leadership and team development experience
Experience with inventory management and capital planning
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with work order management systems preferred
Bilingual (preferred)
Valid driver’s license with a clean driving record
Ability to travel between locations as needed
Ability to lift 50+ lbs and perform physical maintenance tasks
Comfortable working in active fitness environments
Availability to respond to urgent or after-hours facility issues, as needed

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