Customer Service Parts Specialist

Job DetailsJob Location: Kustom Signals Inc Chanute - Chanute, KS 66720Education Level: High SchoolTravel Percentage: NegligibleJob Category: ManufacturingDelivering Excellence at Every Turn Customer Service Parts Specialist | Kustom Signals, Inc. Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy. We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for. This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities. What You’ll Do: Provide expert support to customers and colleagues with parts-related inquiries Accurately quote, process, and track customer parts orders Handle calls and emails with a professional, positive attitude Create purchase orders and manage inventory to fulfill customer needs Process credit card payments and maintain financial accuracy Maintain detailed and organized reports and documentation Ensure quality control of outgoing parts shipments Read and interpret parts and assembly drawings to provide informed service Collaborate with your team to continuously improve service processes Why Kustom Signals? We’re proud to be an Employee Stock Ownership Plan (ESOP) company, meaning every employee has a stake in our shared success. We offer competitive benefits, a supportive team environment, and the opportunity to make a real impact every day. Additional perks include: Educational assistance programs to help you grow A focus on professional development and cross-training A culture that values teamwork, innovation, and customer care Benefits: Benefits are available on the first day of employment. Company-sponsored life and short-term disability insurance. Comprehensive health, dental, and vision insurance. Health Savings Account when paired with a high-deductible medical plan. 401k retirement savings plan with an employer match of up to 4%. 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements. Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays. Tuition reimbursement for pre-approved courses. Climate-controlled work environment. Consistent weekday schedules provide an exceptional work-life balance.  A people-first culture grounded in teamwork, accountability, and innovation If you’re ready to be part of a company that values integrity, innovation, and above all—service—then we’d love to hear from you. Join us in delivering quality, one customer at a time. Apply today to be our next Customer Service Parts Specialist at Kustom Signals, Inc. QualificationsWhat We’re Looking For: Education and Experience High school diploma required; associate degree preferred Minimum 2 years of clerical or customer service experience preferred Skills and Qualifications Exceptional communication skills—both written and verbal Strong organizational skills and a sharp eye for detail Ability to handle pressure and juggle multiple priorities Quick learner with a willingness to grow and take on new responsibilities Solid proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Comfort with data entry and the ability to learn KSI-specific software Confident phone presence and a customer-first mindset Strong interpersonal skills and a collaborative spirit Basic math and technical aptitude for interpreting parts and pricing Ability to lift up to 40 lbs and work in a quiet, climate-controlled environment