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Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Training & development
Cloud Operations and Customer Support Engineer, Jr.
Location: Springfield, VA or St. Louis, MO
Position Summary
As part of the Continuous Operations Release Environment (CORE) team, the Junior Cloud Operations and Customer Support Engineer delivers reliable, cost-effective AWS cloud solutions to enterprise clients. This role balances hands-on infrastructure maintenance and real-time application monitoring with high-touch technical customer support in a fast-paced environment.
Key Responsibilities
- Cloud Infrastructure Maintenance: Proactively monitor, maintain, and optimize AWS cloud environments to ensure high availability, performance, and scalability.
- Technical Customer Support: Provide tier-level technical support, troubleshoot customer issues, and deliver responsive service for cloud users.
- Application & System Monitoring: Track application performance and supporting infrastructure metrics to rapidly identify, report, and resolve availability or scaling bottlenecks.
- Cross-Functional Collaboration: Partner with engineering, DevOps, and delivery teams to assist clients with enterprise application consumption in the cloud.
Required Qualifications
- Citizenship: U.S. Citizenship required.
- Experience: 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
- Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
- Cloud & Linux: Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
- DevOps & Agile: Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
- Troubleshooting & Communication: Strong analytical problem-solving skills with the ability to communicate complex technical details to clients and team members clearly.
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