Environmental Services Supervisor

Job Summary:

Essential Functions:

• Adhere to South Carolina Aquarium Policies & Procedures.
• Develop and maintain a highly qualified, motivated and diverse staff.
• Schedule staff for efficient operations during and outside of operational hours; review and approve employees’ hours worked.
• Coordinate and execute regular training for all ES team members.
• Provide staff feedback on team performance.
• Provide customer service to guests and manage guest concerns.
• Support ES operations during large and/or complex special events.
• Help prepare and reset the building during weather-related events that affect operations.
• Administer a new task and request management system.
• Develop and maintain standard operating procedures for the department.
• Manage department inventory.
• Responsible for purchasing and purchasing reconciliation for department.
• Assumes responsibilities of Environmental Services Associates as needed.
• Must be able to work 40 hours a week (including weekends), which may include holidays and some overtime.

Other Duties and Responsibilities:

• Active member of the Aquarium’s Safety Team and Operations Team.
• Supports the mission by participating in Aquarium sponsored programs and events on a regular basis.
• Support the team structure of the organization by remaining responsive to the needs of the management and supervisors, filling in when and where needed.
• Attend South Carolina Aquarium full staff and departmental meetings when requested.

Knowledge, Skills and Abilities:

• Knowledge and ability to operate and repair cleaning equipment.
• Proficient in all MS Office Products including Excel, Word, PowerPoint, Access, Outlook
• Strong conflict resolution and deescalation skills
• Strong communication skills
• Ability to interact professionally with visitors and staff personnel.
• Ability to coordinate and work with front-line staff in a fast pace, changing, work environment.
• Excellent communication, Customer service and leadership skills.
• Knowledge of a variety of floor surfaces to include terrazzo, tile and carpet.
• Working knowledge of chemical usage and SDS.
• First Aid and CPR certified or willingness to be trained

Education and Experience Required:

• High School Degree or GED.
• Leadership experience.

Licenses & Certifications Required:

• N/A

Supervision of Others:

• Environmental Associates
• Environmental Lead

Physical Requirements:

Requires average walking, standing, bending, stooping, and crouching, climbing ladders, sitting, kneeling, balancing, pushing and pulling, crawling, working with tools, computer tasks and phone usage; should be able to lift/carry at least 50 lbs.

Hazardous Requirements:

Average exposure to minor or severe cuts; falls; falling objects; hazards to eyesight, hearing and sense of smell; and tight spaces. Often requires use of personal protective equipment due to exposure to chemicals, hazardous materials, and blood borne pathogens.

Working Conditions:

This position requires works in both an office environment and outdoors, sometimes in extreme weather including both hot and cold; requires weekend and late-night work as needed; requires contact with customers, the general public, and outside vendors; requires carrying a cell phone and radio.