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JOB PURPOSE |
Responsible for assisting customers in completing In Store Pick Up (ISPU) transactions, Class III transactions & actively maintain inventory control at the retail level. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES |
- Assist customers with their transactions as the primary point of contact for ISPU 4473 transfers.
- Accurately complete Class III paperwork in accordance with ATF standards.
- If time allows, Assist Firearms Manager and/or Receiving Specialist as you are able.Â
- Provide outstanding customer service.
- Greet customers in a friendly and timely matter as they approach your work area.
- Resolve customer issues to the best of your ability.Â
- Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.Â
- Must be able to complete Federal Firearms Transfer Records (4473), Class III and other related documents with 100% accuracy.
- Compete cycle counts on a daily basis in order to maintain the utmost accuracy for the store’s inventory.
- Maintain a high working knowledge of product offerings in order to best advise customers in their purchasing decision.Â
- Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
- Efficiently close sales in order to meet overall store sales goals.
- A commitment to following directions is required.
- All other duties, as assigned, should be at the end of each list.
QUALIFICATIONS |
- High school diploma or equivalent
- Previous sales or customer service experience.
- High attention to detail.
- Working knowledge of NetSuite, Class III & 4473 paperwork, as well as the FBI NICS system.
- Outstanding verbal and written skills.Â
- Capacity to solve problems and deal with high customer volume.
- Cash handling & previous cash register experience is a plus.
- Strong interpersonal skills, including effective communication both orally and written.
- Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
- Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
- Always present yourself in a customer service-oriented manner.
WORKING CONDITIONS |
This position may require regular evening and weekend work & may include holidays as well.Â
PHYSICAL REQUIREMENTS |
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.
DIRECT REPORTS |
Not Applicable.
Must be at least 18 years old.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
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 Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.
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