Hill House Home is seeking an Keyholder to assist in leading the retail team in our store. In this role, you will coach and develop a team of associates to provide a best-in-class shopping experience for our customers. The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting. This is a full-time position with a retail schedule that includes weekends and holidays.

Responsibilities

Must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires others
Ensure sales associates are providing best-in-class customer service to every person, every time in order to drive sales and exceed customer expectations
Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with HHH policies
Assist in ensuring visual merchandising standards are executed and maintained to the company brand standards
Resolve customer service related issues using good business judgment and elevating as needed to Assistant Store Manager and/or Store Manager
Assist in maintaining daily operations of opening and closing the store
Assist in maintaining stockroom organization & process incoming/outgoing shipments
Assist Store Manager & Assistant Store Manager in all retail store operations
Assume all managerial operational functions if business needs outweigh specific job functions

About You

Retail management experience or service industry management experience background
Passion for people development and customer experiences
Self-motivated with exceptional communication and motivational attitude
High degree of flexibility and initiative
Embraces a culture of learning and advocacy
Has lived experiences with people from different backgrounds and diverse teams

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com.

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Keyholder, Charleston