Make Ready Technician

Position Summary 

The Make Ready Technician is responsible for preparing vacant homes for new residents by performing initial move-out inspections, completing general repairs, and assisting with final punch and readiness activities. This role plays a critical part in ensuring homes meet company standards for Clean, Safe, and Functional while supporting efficient turnaround timelines.  

Technicians are expected to perform a variety of maintenance and repair tasks to support property readiness. The responsibilities listed above represent common duties; however, work is not limited to these items and may vary based on property needs and business priorities. 

This role requires strong time management and the ability to work independently, as technicians are responsible for managing their own daily workload and ensuring homes are completed within required timelines. 

Essential Job Functions 

Inspection & Turn Support 

• Perform initial move-out inspections on assigned homes 

• Identify and document repair needs, damages, to create the scope of work 

• Assist with punch walks and final readiness tasks as requested 

• Support efforts to bring homes to leasing readiness quickly and efficiently 

Basic Repairs & Turn Readiness 

• Install and replace door stops, blinds, and basic hardware 

• Install and test smoke detectors and CO detectors 

• Perform smart lock installations and basic troubleshooting 

• Complete light interior painting and wall touch-ups 

• Clean and prep walls for readiness 

• Replace light fixtures and bulbs as needed 

• Complete minor drywall patching and basic repairs 

Turn Efficiency 

• Complete repairs during the initial visit whenever possible 

• Reduce repeat trips and support timely turn completion 

• Communicate repair needs that require additional support or vendor involvement 

Documentation 

• Record inspection findings and completed repairs in company systems 

• Upload before/after photos and notes as required 

• Maintain accurate and timely status updates 

• Perform other duties as assigned to support business objectives 

Performance Expectations & Key Metrics: 

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include: 

• Move-Out to Start Time – Timeliness in completing initial inspections and beginning repair work following resident move-out (5.5-6.5 days) 

• Dollars Per Day ($/Day) – Efficiency in progressing work relative to assigned scope and timeline expectations ($740-$750) 

• Punch / Quality Control Timing – Ability to complete punch items promptly and support timely final quality checks (2.25-2.00 days) 

• Post Move-In Work Orders (First 30 Days) – Quality of completed turns measured by the number of work orders generated within the first 30 days of resident occupancy, with focus on minimizing callbacks and missed scope items (.750-.850) 

Technicians are expected to balance speed and quality, ensuring homes are completed efficiently while minimizing post move-in issues and rework.  

Required Qualifications 

Education 

• Minimimum HS Diploma or equivalent 

Experience 

• 1–3 years of handyman, maintenance, or construction experience, preferred 

Skills & Competencies 

• Basic knowledge of residential repair tasks and tools 

• Strong organizational and time-management skills 

• Basic-intermediate written and verbal communication skills 

• Detail oriented with the ability to problem-solve residential related repairs 

• Ability to efficiently utilize technology as it relates to computers, mobile devices, and software or systems 

• Ability to manage multiple priorities and meet deadlines 

Physical Requirements 

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: 

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs  

• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)  

• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions  

• Ability to work in various positions and access confined or elevated spaces as required  

• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)  

• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance  

• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision  

Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position. 

Work Environment 

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position: 

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments  

• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation  

• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work  

• Use of personal protective equipment (PPE) as required  

• Work may involve travel between multiple properties within an assigned region  

• Interaction with residents, vendors, contractors, and internal team members in a professional manner  

• Work is often fast-paced with changing priorities, service requests, and deadlines  

• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends