Operations Analyst

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.

We are seeking a new member to add to our Operations team. Are you ready to be a part of something amazing?

The Operations Analyst will play a key role in supporting inventory availability, warehouse performance, and logistics execution through data analysis and operational insight. This position serves as a centralized analytical resource for warehousing and logistics, helping transform operational data into actionable KPIs, reporting, and recommendations that improve service levels, inventory positioning, and overall operational efficiency.

This role partners closely with warehouse operations, logistics, inventory planning, and leadership teams to ensure the right product is in the right place at the right time while proactively identifying operational risks, constraints, and opportunities across the fulfillment network.

Key Performance Measurements

This position is evaluated on the ability to:

• Develop, maintain, and deliver accurate operational KPIs and reporting on a scheduled basis

• Monitor inventory availability, placement, and flow across warehouses and logistics channels

• Identify and clearly communicate operational issues impacting service level, availability, cost, or efficiency

• Support data-driven decision making through timely, accurate analysis and recommendations

General Responsibilities

• Own the construction, monitoring, and ongoing refinement of KPIs related to warehousing, logistics, and inventory performance including inventory accuracy, availability, fill rate, backorders, turns, and capacity utilization

• Monitor inventory positions across locations to ensure product is appropriately allocated to support demand, service level targets, and fulfillment efficiency

• Identify gaps in product availability, excess or imbalanced inventory, and operational bottlenecks while providing root cause analysis and recommended actions

• Partner with warehouse and logistics teams to support operational planning, performance reviews, and continuous improvement initiatives

• Analyze inbound, outbound, and internal warehouse flows to identify trends, risks, and opportunities related to labor efficiency, space utilization, and throughput

• Support cross-functional collaboration with inventory planning, purchasing, customer service, and leadership teams to align operational execution with business priorities

• Build and maintain recurring and ad hoc reports that provide visibility into operational health and performance against targets

• Create and maintain Standard Operating Procedures (SOPs) related to operational reporting, KPI definitions, and analytical processes

• Serve as a trusted analytical resource for leadership by translating complex operational data into clear, actionable insights

Desired Qualifications

• Bachelor’s degree or higher in Business, Operations Management, Supply Chain, Finance, Mathematics, Data Science, Computer Science, or a related field

• 1-3 years of experience in an analyst, operations, supply chain, or logistics-related role

• Experience working with operational or supply chain data, preferably in warehousing, logistics, or inventory-driven environments

• Advanced proficiency in Microsoft Excel with strong working knowledge of the Microsoft Office suite

• Strong analytical mindset with attention to detail and data integrity

• Excellent problem-solving and critical-thinking skills

• Clear and concise communication skills with the ability to explain operational insights to both technical and non-technical stakeholders

• Strong organizational skills with the ability to prioritize work based on business needs

• Comfortable balancing recurring reporting responsibilities with ad hoc analytical requests

• Demonstrates knowledge of and supports company-wide vision, values, standards, policies, procedures, and confidentiality requirements

Benefits

• Health, dental, and vision insurance

• Paid time off and company holidays

• 401(k) with company match

• Employee discounts across our family of brands

• Opportunities for growth within a fast-growing eCommerce organization

Location

This position is based onsite at Maxwood Furniture Headquarters on Daniel Island in Charleston, SC.