Customer Care Specialist I

We’re hiring a Customer Care Specialist. Candidates will be considered for Level I, II, or III based on skills, prior experience, and qualifications. This role centers on providing claims-focused customer support, guiding policyholders through the claims process with accuracy and attention. Whether you have a solid foundation in claims service or bring years of expertise, we’d be excited to hear from you and help you build your career with our Customer Experience Center.

Requirements:
• High school diploma or equivalent 
• College degree and/or industry designations (e.g., CPCU, AINS, API) preferred

•Experience in insurance claims or related customer support preferred

Qualifications

• High degree of dependability, motivation, flexibility, and ability to take ownership   •Articulate professionally with clear and effective oral and written communication skills

•Capacity to navigate, prioritize, and multi-task in stressful situations with ease in a fast-paced priority changing environment  

•Energetic and confident self-starter who works well independently or in a collaborative team environment

A full job description will be presented upon selection for an interview.

Germania Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.