Telehealth Presenter

Job Address:

Telehealth Presenter

Job Summary:

Personalized Health Partners is seeking dedicated Telehealth Presenters to support our Never Alone program within a Skilled Nursing and Rehabilitation setting. This individual will play a key role in ensuring residents receive timely access to their healthcare providers through high-quality telehealth support. The ideal candidate is patient-centered, organized, and comfortable working in a clinical environment.

Key Responsibilities:

• Facilitate and manage resident telehealth visits and scheduling, ensuring timely access to providers.
• Prepare residents for virtual appointments, including setting up equipment and ensuring privacy.
• Communicate professionally with residents, staff, and providers to ensure a smooth telehealth experience.
• Assist with documentation, appointment coordination, and follow-up tasks as needed.
• Support clinical teams by escalating urgent issues and helping residents communicate their health concerns effectively.
• Maintain telehealth equipment and troubleshoot basic technical issues.
• Demonstrate excellent time management to coordinate multiple daily appointments.
• Uphold professionalism, compassion, and customer service in all interactions.

Qualifications:

• Preferred: Background as a CNA, MA or LPN.
• Preferred: Experience in a Skilled Nursing Facility (SNF) or rehabilitation setting.
• Strong customer service skills and ability to communicate clearly with residents and staff.
• Knowledge of clinical environments and workflows.
• Excellent time management, organizational skills, and reliability.
• Comfortable with technology and able to learn new systems quickly.

What We Offer

• Comprehensive healthcare benefits
• HSA/FSA options
• 401(k) retirement plan
• Opportunities for growth and career advancement
• Supportive, mission-driven work environment