Lead, In-House Marketing

Production

• Responsible for personal performance metrics.

• Responsible for team performance metrics.

• Assist with closing other team members tours and packages.

• Meet or exceed expectations for both face to face and phone marketing metrics.

Executes Strategy

• Execute tactical marketing plans as set by the marketing leadership to exceed plan; tour & package flow, cost/sales, efficiency, and net volume targets for local Marketing.

• Train & onboard marketing team members.

• Champion Hilton quality customer care culture throughout all Marketing channels.

• Secure future business through package sales.

Drives Execution

• Handle marketing related guest issues as determined by marketing leadership.

• Assist with tour or marketing related issues.

• Responsible for Marketing presence at Sales Centers as needed.

Build and Lead Talent  

• Assist with ongoing training to increase production.

• Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.

• Coach the marketing team related to guest service and marketing constantly.

• Demonstrate and champion the usage of correct policies and procedures.

Drive for Results

• Monitor the Marketing Coordinator’s sales pitch and customer interactions on a consistent basis.

• Facilitate marketing initiatives on the floor.

• Create and foster and motivated team environment out in the field.

• Assists with managerial responsibilities as needed.

Overall

• Must be available to work a flex schedule including nights, weekends, and holidays.

• Carries out all reasonable requests by management.