Field Service Technician, Print Application, Flexo

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Heidelberg Web Carton Converting - Flexo Instructor
 

(Location: Kennesaw GA, Charlotte NC)

What we are looking for: 

The role of the HWCC Flexo Instructor is to educate customers on the operation of all HWCC machines, and peripherals to ensure the equipment is working as designed with optimal customer satisfaction

Customer Service is the cornerstone of our business, and the HWCC Flexo Instructor is expected to deliver personalized, consistent, competent, and proactive service support; the HWCC Flexo Instructor must always exhibit professionalism.

What you will do:

• Training and instructions for customers on all HWCC Products.
• Successful commissioning and instruction on new HWCC machine installations.
• Efficient troubleshooting on all Flexo Application service calls.
• Perform additional training and support on existing HWCC machine installations.
• Professional communication with customers at all levels regarding Heidelberg products and how the products can increase productivity.
• Stay current with Industry Flexo Print application related training.
• Travel to support customers in our market from Canada through the U.S. to Mexico.
• Occasional travel to Weiden, Germany for training.

What you need:

• Travel: Continually (67-100% of time) Ideally, candidates should reside in the East Coast USA within one hour drive of a major airport.
• 3-5  years of job related experience 
• Strong knowledge of computers (Windows and Mac OS) and networking
• MS Office Suite proficient
• Self-starter and able to take on difficult problems and work them through to resolution
• A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
• Able to manage multiple high-priority action items 
• Basic math skills, add, subtract, multiply, and divide. 
• The ability to use job related testing equipment and be able to calibrate. 
• Be able to follow detailed instructions in service manuals for repairs and instruction. Know how to use basic hand tools.

The Perks: 

• Medical, dental, and vision coverage eligibility from day 1 
• Short- and long-term disability coverage offered 
• 401 (K) plan with employer match 
• Life insurance coverage offered 
• Vacation, Sick and Personal Time Off offered 
• 9 company holidays 
• 4 floating holidays

Pay Range: 70K – 80K /year (hourly paid)

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.