Customer Service Representative

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is seeking a professional, customer-focused Customer Service Specialist to provide exceptional support to our customers and clients. The ideal candidate is a strong communicator who is organized, solution-oriented, and committed to delivering a positive customer experience. This role serves as a key point of contact for inquiries, order support, issue resolution, and customer relationship management.

In this role you will:

• Greet customers and provide customer service to clients via phone, email, or in-person visits.
• Manage communication with print requests. 
• Monitoring orders, quoting, outsourcing of many kinds of print requests.
• Will work with management on new initiatives/programs as they arise.
• Process in-person, phone, electronic, and hard copy work orders.
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
• Take service and supply requests from customers via phone, email or MPS portal.
• Process these requests through Fleet Manager.
• Dispatching service requests to technicians/remote support.
• Process supply requests and submit the orders to purchasing.
• Maintain Fleet Manager so that information is current.
• Attention to detail is the key to success.
• Perform other tasks, duties, or functions as directed.

Requirements:

• High School diploma or equivalent
• 1-3 years of related administrative, customer service focused experience
• Ability to lift up to 25 lbs. periodically
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

Salary and Work Hours:

• Salary starting at $20.00 an hour
• Working hours are Monday through Friday 8:00am – 5:00pm

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to TA@e-arc.com and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.