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Full-Time - 100 % Work On-Site
Basic Function
The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.Â
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Key Responsibilities
Customer Service & Sales SupportÂ
- Respond to inbound calls, emails, and online inquiriesÂ
- Provide customers with product, pricing, and availability informationÂ
- Process orders, returns, replacements, and account updatesÂ
- Troubleshoot basic order or service issues and follow standard workflowsÂ
- Maintain accurate documentation in CRM and internal systems
- E-CommenceÂ
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Inside Sales & Revenue SupportÂ
- Prepare quotes within established pricing guidelinesÂ
- Conduct routine outbound follow-ups on quotes and open ordersÂ
- Identify upsell and cross-sell opportunitiesÂ
- Support field sales teams with documentation, samples, and schedulingÂ
- Maintain strong product knowledge to guide customers effectivelyÂ
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Workload ExpectationsÂ
- Manage high-volume daily customer communicationÂ
- Complete 5–15 quotes per day depending on complexityÂ
- Process 20–40 orders or service tickets per dayÂ
- Maintain consistent follow-up on assigned quotes and customer needs
- Perform other related duties as assigned
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Success in This Role Looks LikeÂ
- Accurate and timely order entryÂ
- Consistent quote turnaround and follow-upÂ
- High customer satisfaction scoresÂ
- Strong collaboration with internal and field sales teamsÂ
Job CompetenciesÂ
Budget
Computer Skills
Conflict ManagementÂ
Customer ServiceÂ
Decision MakingÂ
Problem SolvingÂ
Product Expertise
Project Management
Results DrivenÂ
Sales Goal
Business Acumen
Sales SkillsÂ
Self-DevelopmentÂ
Strategic Thought
Technical Skills
 ÂEducation / Training
This position requires a high school diploma.Â
Qualification/Experience Â
- 1–3 years of inside sales, customer service, or order management experienceÂ
- Strong communication, organization, and multitasking skillsÂ
- Ability to work effectively in a fast-paced environmentÂ
Computer & Technical Skills
- Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systemsÂ
- Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).
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