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You will support the accurate and timely processing of monthly private mortgage insurance premiums and related certificate maintenance. Your accounting and accounts receivable experience will help resolve billing, payment, cash receipt, and certificate issues for internal and external customers. You will work independently in a fast-paced remote environment while collaborating with others to research discrepancies, apply payments, and maintain portfolio accuracy. Your attention to detail, customer focus, and ability to perform under time constraints will be essential to your success.
WORKSITE: Remote
WORK SCHEDULE: Monday-Friday, 8:00 AM-5:00 PM Eastern Time; periodic overtime required
PAY RATE: $20.00 per hour, W2
WHAT WE OFFER:
Paid sick leave based on state regulations after 90 days of employment
Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for all employees and their families.
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO:
Research, validate, and process requested payment adjustments in accordance with established policies and procedures.
Apply cash receipts to outstanding invoices by matching receipts to payment files.
Route certificate maintenance documentation to the appropriate area within Lender Servicing.
Accurately enter premium payments received from non-electronic customers and exception payments at the certificate level before month-end or the customer's next billing cycle.
Use automated procedures to upload payment data files and resolve file-upload processing failures.
Monitor and reduce suspense items by working with internal and external customers to resolve issues and help prevent recurrence.
Manage email correspondence and answer incoming calls through the cash application phone system.
Process servicer transfers manually and through the loan transfer application.
WHAT YOU'LL BRING:
Accounts receivable or accounting background with related work experience in payment processing, cash application, billing, or a comparable financial operations function.
Typing speed of at least 10,000 keystrokes per hour or 45 words per minute, with strong data-entry accuracy.
Strong working knowledge of the basic functions in Microsoft Excel, Word, and Access.
Demonstrated excellence in customer service and the ability to balance customer needs with business requirements.
Strong problem-solving, critical-thinking, time-management, organizational, written, and verbal communication skills.
Ability to work effectively both independently with little or no supervision and collaboratively as part of a team.
Ability to adapt to changing priorities and new assignments in a fast-paced, diverse environment.
Ability to contribute ideas that improve processes and team effectiveness, assist and motivate colleagues, and influence positive outcomes.
Self-motivation, strong attention to detail, an operational mindset, and the ability to perform accurately under time constraints.
Availability to work periodic overtime as business needs require.
Fortuna is a certified veteran-owned IT consulting and staffing company, comprised of practicing professionals all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients' specifications.
Career Site: www.gofortuna.com.
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