Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?

We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description:

Job Title: Administrative Assistant – Billing
Department: RCM-Billing
Location: Charlotte, NC Randolph Road and Park Road locations
Reports To: RCM Manager

Position Summary

The Administrative Assistant provides administrative and clerical support to the billing and revenue cycle team to ensure efficient and accurate processing of billing-related activities. This role assists with documentation, data entry, account support, and communication with internal teams and patients. The Administrative Assistant plays a key role in supporting workflow efficiency and maintaining the integrity of operations.

Key Responsibilities

Provide administrative support to the revenue cycle team

Assist with data entry and maintenance of patient information in the practice management system

Prepare, organize, and distribute documents and reports

Support claim submission processes and ensure required documentation is complete

Answer incoming calls and route appropriately

Track and log correspondence, including incoming mail, faxes, and electronic communications

Assist with payment posting support and reconciliation tasks as needed

Maintain accurate and organized files (electronic and paper) for records

Assist with AR, coding, and patient access teams to support issue resolution

Ensure compliance with HIPAA and organizational policies when handling patient information

Identify workflow inefficiencies or documentation gaps and escalate to leadership

Qualifications

Required:

High school diploma or equivalent

Minimum of 1–2 years of administrative or healthcare office experience

Basic understanding of medical billing or revenue cycle processes

Experience with computer systems, data entry, and Microsoft Office applications

Strong organizational and customer service skills

Preferred:

Experience in oncology or specialty healthcare setting

Familiarity with practice management systems and EHR platforms

Exposure to insurance claims processing or billing workflows

Key Competencies

Strong attention to detail and accuracy

Excellent organizational and time management skills

Effective communication and interpersonal skills

Ability to manage multiple tasks in a fast-paced environment

Customer service and patient-focused mindset

Team collaboration and dependability

Basic problem-solving skills

Working Conditions

Primarily office-based in a billing or business office environment

Frequent interaction with internal staff and occasional patient communication

Regular use of computers, phones, and office equipment

Physical Requirements

Ability to sit for extended periods

Ability to use standard office equipment, including computers, telephones, and printers

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