Overview

The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

Responsibilities

Operational Excellence

Alignment of CBPS service outcomes to client strategy and initiatives
Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)
Process mapping and desktop procedure development for SOW tasks
Control development
Data collection tools and reporting platform development
Analysis of operational data
Change analytics: risk, finance, and productivity
Performance management of functioning processes, including corrective action
Business case for change development & initiative launch and execution

Team Leadership

Leadership and skill set development of direct reportsCoaching and corrective action when warranted

Customer Relationship Management

Quarterly Business Review (QBR) delivery
Sponsorship attainment for change initiatives
Contract negotiation and execution for agreements, renewals, and incremental growth
Continuous relationship visibility improvement through executive presentations and eventsDirect and indirect response to ad hoc client needs and requirements

Qualifications

Bachelor’s degree with MBA-equivalent experience and competency
Six Sigma Green Belt+ or CAPM+ certification
3+ years directly managing customer-facing B2B relationships
3+ years managing lead or supervisor level employees
Meaningful experience leading improvement initiatives with documented results
Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word
Functional understanding of web-based applications
Functional understanding of Business Intelligence platforms
Ability to develop business cases for change
Scope of work (SOW) development
SLA and KPI development
Process mapping
Data analysis
Report design
Initiative launch and execution oversight
Cost / benefit analysis
Risk assessment
Excellent written communications

PHYSICAL DEMANDS

Frequent travel required
Occasional client entertainment after normal business hours, including dinners and events

What We Offer:

An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!

Learn more about this Employer on their Career Site