Board Liaison

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region.

Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

SUMMARY

Board Governance and Administration

• Coordinate Board and committee meetings, workshops, retreats, hearings, and special sessions.
• Serve as Clerk to the Board and maintain official governance records.
• Prepare agendas, meeting packets, briefings, resolutions, and supporting materials with support from MPTA Executive Assistant.
• Attend meetings and prepare certified minutes and records of Board actions.
• Track Board attendance, directives, motions, and follow‑up items through completion.
• Coordinate onboarding and orientation for new Trustees.
• Maintain bylaws, committee charters, and governance manuals.

Executive and Board Communications

• Serve as a liaison between the Chief Executive Officer, Board members, and executive leadership.
• Coordinate responses to Trustee inquiries and information needs.
• Prepare executive correspondence, reports, presentations, and briefing materials.
• Ensure accurate and timely communication related to Board actions and policy matters.

Governance Compliance

• Ensure compliance with open meetings laws, public notice requirements, ethics standards, and public records laws.
• Publish agendas, meeting materials, minutes, and legal notices.
• Maintain governance records consistent with retention and archival standards.
• Support governance activities including elections, appointments, and required reporting.
• Interface with general counsel regarding meeting legal requirements and tracking state and federal legislation

Policy, Resolution, and Board Action Management

• Coordinate review, routing, and approval of Board resolutions, policies, contracts, and other action items.
• Maintain centralized tracking of Board approvals and implementation status.
• Monitor recurring deadlines for governance reporting and regulatory submissions.
• Ensure all Board documentation is complete, accurate, and properly archived.

Committee Administration

• Coordinate committee meetings and prepare agendas and materials.
• Track committee recommendations and follow-up actions.

Public Records and Transparency

• Coordinate responses to Board-related public records requests.
• Maintain public-facing information including agendas, minutes, policies, and governance documents.
• Support public comment processes and transparency initiatives.

Strategic Governance Support

•  Advise executive leadership on governance protocols, processes, and requirements.
•  Research and recommend governance best practices and process improvements.
•  Monitor legislative and regulatory developments impacting governance.
•  Support the transition to an independent authority by establishing scalable governance systems.

Sensitive Information and Confidential Administrative Support

• Handle sensitive and confidential information with discretion and professionalism.
• Maintain confidential records involving personnel, legal, financial, procurement, governance, and strategic matters.
• Exercise judgment when managing access to sensitive information and prioritizing requests.
• Identify issues requiring escalation to executive leadership.
• Ensure confidentiality, integrity, and security of Board records and communications.

Other Duties

• Coordinate with MPTA/CATS staff on special projects.
• Assists with the preparation and maintenance of the Board’s website pages, public meetings page and intranet materials.
• Support organizational initiatives requiring Board coordination.
• Perform other related duties as assigned in support of the Board of Trustees.

Core Competencies:

• Governance Expertise: Knowledge of public sector board governance, parliamentary procedure, and statutory requirements including open meetings, public records, ethics, and retention standards.
• Executive Support: Ability to manage confidential, high‑level communications, priorities, and sensitive matters independently and with discretion.
• Communication: Exceptional written and verbal communication skills; able to produce accurate and polished agendas, minutes, resolutions, reports, and executive correspondence.
• Relationship Management: Skilled in building effective relationships with Trustees, executives, legal counsel, and stakeholders while maintaining professionalism and sound judgment.
• Project & Process Management: Ability to coordinate complex governance activities, multiple deadlines, and cross‑functional initiatives with high attention to detail.
• Analytical Skills: Strong ability to research, interpret policies and legislation, evaluate information, and develop clear recommendations.
• Records Management: Knowledge of document control principles, official recordkeeping, and archival standards.
• Critical Judgment & Discretion: Demonstrated ability to navigate politically sensitive issues with neutrality, discretion, and mature judgment.
• Continuous Improvement: Ability to identify process improvements, implement standardized procedures, and strengthen organizational governance capacity.
• Technology Proficiency: Skilled in Microsoft Office, digital board management systems, document management tools, and virtual meeting platforms.
• Exemplary Customer Service Experience:  Ability to work with diverse stakeholders and customers in person regarding sensitive and/or confidential matters.

Minimum Qualifications

• Bachelor's degree in Public Administration, Business Administration, Political Science, Communications, Legal Studies, Organizational Leadership, or a closely related field.
• Minimum of five (5) years of progressively responsible experience supporting executive leadership, governing boards, elected officials, or senior management in a public, governmental, quasi-governmental, or regulated organization.
• Minimum of three (3) years of experience coordinating Board, Commission, Council, or Committee meetings, including preparation of agendas, minutes, resolutions, and official governance records.
• Experience managing executive-level communications, confidential correspondence, and complex administrative operations.
• Experience managing highly sensitive information, executive priorities, complex scheduling, high-level communications, and cross-functional coordination.
• Experience coordinating multiple projects and priorities while supporting executive leadership in a fast-paced environment.
• Experience interpreting and applying organizational policies, governance procedures, and administrative regulations.
• Experience working with cross-functional teams and senior leaders to coordinate organizational initiatives and executive priorities.
• Experience using standard office software, including word processing, email, spreadsheets, calendar applications, presentation software, and collaboration tools.

Preferred Qualifications

• Master's degree in Public Administration (MPA), Business Administration (MBA), Public Policy, or a related discipline.
• Experience supporting a public transit agency, municipal government, public authority, or other public sector organization.
• Experience serving in a trusted executive support role requiring mature judgment, discretion, and independent action.
• Certification or training in parliamentary procedure, records management, or public sector governance.

Knowledge, Skills and Abilities:

• Public board governance principles, parliamentary procedures, and governance best practices.
• Open meetings laws, public records requirements, records retention standards, ethics requirements, and other statutory obligations applicable to public agencies.
• Executive office administration, document management, and records management practices.
• Public sector organizational structure, budgeting, procurement, and administrative operations.
• Professional business writing, document preparation, and executive correspondence.
• Project coordination and organizational planning techniques.

Skill in:

• Written communication with the ability to prepare professional agendas, Board packets, minutes, resolutions, policies, reports, presentations, and executive correspondence.
• Verbal communication with the ability to communicate effectively with Board members, executive leadership, and employees.
• Organizational and project management with the ability to manage multiple priorities, competing deadlines, and complex governance activities simultaneously.
• Analysis and research with the ability to compile, interpret, and present information that supports executive and Board decision-making.
• Proofreading, editing, and document quality assurance.
• Meeting coordination and event planning.

Ability to:

• Exercise sound judgment, political awareness, diplomacy, and discretion when handling confidential, sensitive, or high-profile matters.
• Independently organize, prioritize, and complete assignments with minimal supervision while maintaining exceptional attention to detail.
• Establish and maintain effective working relationships with diverse internal and external stakeholders.
• Interpret and communicate laws, policies, regulations, and governance requirements.
• Anticipate issues, identify solutions, and recommend process improvements that strengthen governance and organizational effectiveness.
• Maintain accurate official records and ensure compliance with statutory and organizational requirements.
• Work outside normal business hours as necessary to support board meetings, committee meetings, workshops, retreats, and special governance activities.

Working Environment and Physical Demands:

• Works primarily in an office environment with regular use of computers, phones, printers, scanners, and other standard office equipment.
• Requires frequent sitting, standing, walking, reaching, and handling of files, documents, office supplies, and related materials.
• May occasionally lift or move routine office materials and supplies.
• Required to attend meetings, events, or work activities at various locations or outside standard business hours in support of executive or organizational needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Willingness to work overtime or on weekends and evenings to on evenings and weekends to support MPTA/CATS activities.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.