Business Operations & Strategy Director

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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Directs the execution of tactical and operational activities to ensure efficiency, reliability, and alignment with business objectives.
2. Manages supplier relationships, including cost management and performance evaluation.
3. Identifies, designs, and implements process and technology improvements to enhance operational workflows.
4. Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
5. Monitors, analyses, and reports on performance metrics to drive continuous operational improvements.
6. Supports the development and executes on operational technology strategies and initiatives to support business objectives.
7. Identifies opportunities for integration of innovative solutions to improve business outcomes and operational effectiveness.
8. Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
9. Provides leadership, mentorship, and development opportunities to team members and/or lower-level managers.
10. Communicates operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education, training, and work-related experience.
2. Minimum of 10 years of relevant experience in business operations or related professional roles.
3. Extensive knowledge of business processes, technology applications, and operational management.
4. Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

1. Bachelor’s degree in business administration, finance, technology, data analytics, or related field; advanced degree preferred.

2. Experience leading business operations, finance, workforce planning, strategy, performance management, or related functions in a technology-driven environment.

3. Demonstrated ability to synthesize complex financial, workforce, operational, and delivery data into clear insights and executive-ready recommendations.

4. Experience building financial models, business cases, capacity plans, dashboards, or analytical tools to support strategic decision-making.

5. Strong consulting, solutioning, and executive storytelling skills, with the ability to connect dots across capabilities and translate ambiguity into actionable plans.

6. Proven ability to lead teams, strengthen operating routines, and ensure deliverables are accurate, thoughtful, and fully developed before senior-level review.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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